Billing for urgent care services is the process of submitting insurance claims and collecting payments for medical services provided at walk-in clinics. These facilities treat non-life-threatening conditions without appointments. The urgent care billing cycle covers everything from patient registration to final payment collection, including insurance verification, accurate coding, claim submission, payment posting, and denial management.
Getting paid on time depends on doing each step correctly. One small mistake such as a wrong code, a missing modifier, or an outdated insurance ID can delay payment for weeks or result in a denied claim altogether.
This guide breaks down the entire urgent care billing process in plain language. Whether you run an urgent care center, work at the front desk, handle coding, or manage the revenue cycle, you will find actionable steps to improve accuracy and speed up reimbursements.
How the Urgent Care Billing Process Works
Urgent care medical billing follows a predictable cycle. Each step builds on the one before it. Skip a step or do it poorly, and problems show up later as denied claims or delayed payments.
Here is how the workflow moves from patient arrival to final payment.
Step 1: Patient Registration and Demographics Collection
The billing cycle starts the moment a patient walks through the door. Front desk staff collect basic information needed for urgent care billing services:
- Full legal name
- Date of birth
- Current address
- Phone number
- Reason for the visit
- Insurance company name
- Policy number
- Group number
- Images of insurance card (front and back)
Tip: Use electronic pre-registration tools integrated with your practice management system. When patients enter their own information online before arrival, you reduce clerical errors and speed up check-in.
For returning patients, always confirm that demographics and insurance information are still current. People change jobs, move, or get new insurance more often than you might expect.
Step 2: Real-Time Insurance Eligibility Verification
Before any services are provided, verify that the patient’s insurance is active and covers urgent care visits. Real-time eligibility (RTE) tools check coverage instantly through your practice management software.
During verification, confirm:
- Is the policy active today?
- Does the plan cover urgent care services?
- What is the copay amount?
- Has the patient met their deductible?
- Is your facility in-network for this plan?
Key Point: Eligibility and registration errors are the single biggest cause of claim exceptions in urgent care medical billing. Catching a problem before the visit prevents billing headaches later.
If verification shows the patient has no active coverage, discuss payment options before treatment. Many urgent care centers offer self-pay rates or payment plans.
Step 3: Point-of-Service Collections
Urgent care clinics collect payment at the time of service whenever possible. This includes:
- Copays
- Coinsurance amounts
- Deductible balances
- Full payment for self-pay patients
Collecting money while the patient is still in the clinic dramatically improves cash flow. It also reduces the cost of sending statements and chasing unpaid balances later.
Tip: Train front desk staff with a simple script for requesting payment. Something like: “Your copay today is $35. Would you like to pay with card or cash?” A confident, matter-of-fact approach works better than apologetic asking.
Many clinics now use credit card on file programs. With the patient’s permission, you can charge remaining balances to their card after insurance processes the claim. This eliminates the need for follow-up calls or paper statements.
Step 4: Clinical Documentation and Charge Capture
During the visit, providers document everything in the electronic health record (EHR). Good documentation supports accurate coding and prevents denials.
Clinical notes should include:
- Chief complaint (why the patient came in)
- History of present illness
- Review of systems
- Physical examination findings
- Medical decision-making process
- Assessment and diagnosis
- Treatment provided
- Follow-up instructions
Key Point: Inadequate documentation is a leading cause of claim rejections. If the note does not support the level of service billed, payers will deny or downcode the claim.
Charge capture happens alongside documentation. Every service, test, procedure, and supply must be recorded so it can be coded and billed. Common missed charges in urgent care include lab draws, injection administration, x-ray readings, and medical supplies.
Step 5: Medical Coding (CPT, ICD-10, HCPCS)
After the visit, coders translate the clinical documentation into standardized codes that insurance companies recognize. Following proper urgent care billing guidelines at this stage is critical to clean claim submission.
Three code sets are used:
- ICD-10-CM codes describe the diagnosis (why the patient needed care)
- CPT codes describe the procedures and services provided
- HCPCS codes capture supplies, equipment, and certain services not covered by CPT
Accurate coding requires matching the documentation to the correct codes. The diagnosis must support medical necessity for the services billed.
Tip: Use EHR systems with built-in coding suggestions. These tools recommend codes based on documentation, reducing errors and speeding up the coding process.
Step 6: Claim Scrubbing and Submission
Before claims go out, run them through a claim scrubber. This software checks for common errors:
- Missing required fields
- Invalid code combinations
- Incorrect modifiers
- Diagnosis codes that do not support the procedures billed
Fix any errors the scrubber catches before submitting. A clean claim submitted correctly the first time gets paid faster and costs less to process.
Fact: High-performing urgent care practices target a clean claim rate of 95% or higher. Every claim that needs rework costs additional time and money.
Submit claims electronically the same day services are provided whenever possible. Daily claim submission keeps your revenue cycle moving and reduces the risk of missing timely filing deadlines.
Step 7: Payment Posting and Reconciliation
When payments arrive from insurance companies, they come with an Electronic Remittance Advice (ERA) that explains how each claim was processed.
Payment posting involves:
- Recording the payment amount
- Applying contractual adjustments
- Identifying any underpayments
- Transferring remaining balances to patient responsibility
Tip: Match daily bank deposits to posted payments. Flag any discrepancies immediately. Small posting errors compound over time and create big problems at month-end.
Step 8: Denial Management and Appeals
Not every claim gets paid on the first try. When claims are denied, you need a systematic approach to work them.
Review the denial reason code to understand why the claim was rejected. Common denial reasons in urgent care include:
- Missing or incorrect modifier
- Service not covered under the patient’s plan
- Medical necessity not established
- Duplicate claim submission
- Timely filing deadline missed
For recoverable denials, correct the issue and resubmit. For denials that require more documentation or explanation, file a formal appeal.
Fact: Claims denied for late filing are almost never payable. Every insurance company has a deadline for claim submission, typically ranging from 90 to 180 days from the date of service. Track your filing deadlines carefully.
Step 9: Patient Balance Follow-Up
After insurance pays its portion, any remaining balance becomes patient responsibility. Collecting these balances requires consistent follow-up.
Best practices for patient collections:
- Send automated text reminders with payment links
- Make online payment portals easy to use
- Offer payment plans for larger balances
- Send paper statements only after electronic attempts fail
Tip: Three text message attempts before sending a paper statement saves postage costs and often results in faster payment.
Urgent Care CPT Codes: Complete 2026 Reference
CPT codes describe the services and procedures provided during an urgent care visit. Using the correct codes ensures proper reimbursement. Staying current with these codes is one of the most important aspects of urgent care billing guidelines that every practice should follow.
Evaluation and Management (E/M) Codes
E/M codes are the most commonly used codes in urgent care medical billing services. They capture the evaluation and management portion of the visit, including the time spent assessing the patient’s condition and making treatment decisions.
New Patient E/M Codes:
| Code | Medical Decision-Making | Typical Time |
| 99202 | Straightforward | 15 minutes |
| 99203 | Low complexity | 30 minutes |
| 99204 | Moderate complexity | 45 minutes |
| 99205 | High complexity | 60 minutes |
Established Patient E/M Codes:
| Code | Medical Decision-Making | Typical Time |
| 99212 | Straightforward | 10 minutes |
| 99213 | Low complexity | 20 minutes |
| 99214 | Moderate complexity | 30 minutes |
| 99215 | High complexity | 40 minutes |
Key Point: Code 99201 was deleted and is no longer used. Do not submit this code on claims.
Select the E/M level based on the complexity of medical decision-making or the total time spent on the encounter. Consistently undercoding loses revenue. Consistently overcoding triggers audits.
Common Urgent Care Procedure Codes
Beyond the E/M service, urgent care centers frequently perform minor procedures. Each procedure has its own CPT code.
| Procedure | CPT Code Range |
| Simple wound repair | 12001 to 12018 |
| Intermediate wound repair | 12031 to 12057 |
| Incision and drainage (abscess) | 10060 to 10180 |
| Splint application | 29000 to 29799 |
| Foreign body removal | 10120 to 10121 |
| Chest x-ray | 71045 to 71048 |
| Rapid strep test | 87880 |
| Rapid flu test | 87804 |
| Therapeutic injection (IM/subQ) | 96372 |
Prolonged Services Codes
When a visit exceeds the maximum time for the highest E/M code, you can bill for prolonged services.
- 99417 is used for non-Medicare patients. Bill for each additional 15 minutes beyond the 99205 or 99215 threshold.
- G2212 is used for Medicare patients. Same concept as 99417 but required by CMS for Medicare claims.
Document total time clearly when billing prolonged services. The medical record must support the extended encounter duration.
2026 CPT Code Updates Affecting Urgent Care Billing
The American Medical Association updates CPT codes annually. Several 2026 changes directly impact billing for urgent care services.
New Telemedicine Codes:
CPT introduced a new telemedicine E/M code family for 2026:
- Codes 98000 to 98007 apply to real-time audio and video visits
- Codes 98008 to 98015 report audio-only encounters
- Code 98016 replaces prior brief virtual check-in codes
Fact: Many Medicare payers currently reimburse only code 98016 from the new series. Coverage for additional telemedicine codes varies by payer. Update your EHR templates and charge masters before submitting new codes.
Remote Monitoring Changes:
Remote physiologic monitoring (RPM) and remote therapeutic monitoring (RTM) codes now allow billing for shorter monitoring periods. Time thresholds dropped from 20 minutes to as low as 11 to 20 minutes for certain services.
AI-Assisted Diagnostic Codes:
New Category III codes (0877T to 0880T) support AI-assisted ECG interpretation and chest imaging analysis. While reimbursement varies, these codes establish standardized reporting for emerging technologies.
S-Codes in Urgent Care Billing: S9083 vs S9088 Explained
S-codes are HCPCS Level II codes specific to urgent care. They were originally created by Blue Cross Blue Shield but are now accepted by many commercial payers.
Important: Medicare and Medicaid do not recognize S-codes. Use standard CPT E/M codes for government payer claims.
S9088: Urgent Care Add-On Code
S9088 means “services provided in an urgent care center, in addition to basic services.”
How to use it: Bill S9088 alongside your E/M code and any procedure codes. It signals to the payer that services were provided at an urgent care facility rather than a standard physician office.
This code helps urgent care centers receive reimbursement for the higher overhead costs of providing immediate, walk-in care.
Tip: Verify payer acceptance before submitting S9088. Not all commercial payers recognize this code.
S9083: Global Fee Code
S9083 represents a “global fee for urgent care centers,” a flat rate per visit regardless of services rendered.
How to use it: Only use S9083 when your payer contract specifically requires it. When billing S9083, do not submit any other E/M or procedure codes for that visit. The global fee is meant to cover everything.
Key Point: Managed care organizations in Florida and Arizona often mandate S9083 for all urgent care services. Check your contracts carefully.
The downside of S9083 is that you receive the same reimbursement whether you treated a minor complaint or a complex case requiring multiple procedures.
2026 Warning: Several commercial carriers now automatically bundle rapid tests (codes 87804 and 87880) into the S9083 global fee. Submitting these codes separately may trigger duplicate service denials.
Place of Service Codes: POS 20 vs POS 11
Every insurance claim requires a Place of Service (POS) code, which is a two-digit number that tells the payer where services were provided.
| POS Code | Description | When to Use |
| 20 | Urgent Care Facility | Default for urgent care centers per CMS |
| 11 | Office | Some payers require if urgent care is set up as physician office |
| 02 | Telehealth (Patient at Home) | Synchronous telemedicine visits |
| 10 | Telehealth (Patient at Originating Site) | Patient at healthcare facility during telehealth |
CMS defines POS 20 as “a location, distinct from a hospital emergency room, an office, or a clinic, whose purpose is to diagnose and treat illness or injury for unscheduled, ambulatory patients seeking immediate medical attention.”
Key Point: Using the wrong POS code can cause claim denials or incorrect payment rates. Most insurers follow the CMS guideline that urgent care visits should use POS 20, but some contracts override this. Verify payer-specific requirements.
Urgent Care Billing Modifiers: When and How to Use Them
Modifiers provide additional information about a service without changing the code’s basic definition. Correct modifier use prevents denials; incorrect use triggers them. Following established urgent care billing guidelines for modifiers is essential to protecting revenue.
Modifier 25: Significant, Separately Identifiable E/M Service
Use modifier 25 when you perform a procedure AND a separately identifiable E/M service on the same day.
Example: A patient comes in with a laceration on their arm. You repair the wound (procedure). During the visit, they also mention a persistent cough. You evaluate the cough separately (E/M service).
In this case, append 25 to the E/M code (not the procedure code) to show that the evaluation was distinct from the procedure.
Fact: Forgetting modifier 25 is one of the most common urgent care billing mistakes. Claims for same-day E/M and procedures without this modifier are frequently denied.
Modifier 59: Distinct Procedural Service
Use modifier 59 when billing two procedures that normally would not be billed together, but in this case were performed as distinct services.
This modifier prevents automatic bundling edits that would otherwise reject one of the procedures.
Tip: Use modifier 59 only when no more specific modifier applies. The X modifiers (XE, XP, XS, XU) are more precise alternatives when applicable.
Modifier 95: Synchronous Telemedicine Service
Use modifier 95 when a service was delivered via real-time audio and video telemedicine. This modifier is not needed if you are already using telehealth-specific CPT codes from the 98000 series.
Clarification on Modifier 27
Modifier 27 is sometimes confused with modifier 25, but they serve different purposes. Modifier 27 indicates multiple outpatient hospital E/M encounters on the same date. This modifier is rarely applicable in urgent care settings.
Payer-Specific Billing Rules: Medicare vs Medicaid vs Commercial Insurance
Different payers have different rules. Understanding these variations prevents denials and ensures you bill correctly for each patient. Any reputable urgent care billing company will maintain a payer-specific reference document to keep track of these differences.
| Element | Medicare | Medicaid | Commercial Insurance |
| E/M Codes | 99202 to 99215 (CPT only) | 99202 to 99215 (CPT only) | 99202 to 99215 or S-codes |
| S-Codes Accepted | No | No (most states) | Yes (varies by payer) |
| POS Code | POS 20 | POS 20 | POS 20 or POS 11 per contract |
| Typical Reimbursement | 80% after deductible | State fee schedule | Per contracted rate |
| Prolonged Services Code | G2212 | G2212 or 99417 | 99417 |
Medicare Billing Considerations
Medicare covers urgent care visits under Part B using standard CPT E/M codes. Medicare does not recognize S-codes at all.
2026 Medicare Facts:
- Monthly Part B premium: approximately $202.90
- Annual Part B deductible: approximately $283
- Medicare pays 80% of the allowed amount after the deductible is met
- The remaining 20% is patient responsibility (or covered by secondary insurance)
Fact: CMS implemented a 2.5% reduction to work RVUs across nearly 7,700 procedural and diagnostic codes for 2026. This adjustment lowers reimbursement for procedure-heavy services, making accurate coding more important than ever.
Medicaid Billing Considerations
Medicaid programs vary by state. Most follow CMS guidelines and use standard CPT codes with POS 20.
Check your state Medicaid provider manual for specific billing directives. Some Medicaid managed care organizations require in-network status or service authorization.
Commercial Insurance Considerations
Commercial payers offer the most variety in billing rules. Some accept S-codes; others do not. Some require POS 11 instead of POS 20.
Tip: Build a payer rules reference sheet for your billing team. Document each major payer’s requirements for S-codes, POS codes, modifier rules, and timely filing deadlines.
2026 CMS and CPT Updates Affecting Urgent Care Billing
Healthcare billing rules change every year. Staying current prevents compliance issues and protects revenue. These updates are central to any accurate set of urgent care billing guidelines for 2026.
Medicare Physician Fee Schedule Changes
The 2026 Medicare Physician Fee Schedule (MPFS) final rule includes several important updates:
Work RVU Reduction: CMS applied a 2.5% efficiency adjustment to work RVUs across approximately 7,700 codes. Procedure-heavy practices may see lower reimbursements even with the higher conversion factor.
Conversion Factor Increase: The annual conversion factor used to calculate Medicare payments increased, but benefits vary by service mix.
Medicare Part B Cost Increases
Higher patient costs mean more balances to collect:
- Monthly premium: approximately $202.90 (up from 2025)
- Annual deductible: approximately $283 (up from 2025)
More visits now fall under deductible responsibility early in the year. This increases patient balances and requires earlier conversations about payment at the point of service.
Telehealth Policy Updates
CMS finalized permanent policies supporting telehealth flexibility:
- Real-time audio and video supervision is now permanently allowed for incident-to services
- Originating site and facility fee policies were clarified
- RPM and RTM services are confirmed as separately billable (not traditional telehealth)
Increased Prior Authorization Requirements
Payers are expanding prior authorization requirements to additional services:
- Advanced imaging (CT, MRI)
- High-cost medications
- Infusion services
- Repeat diagnostic tests
Tip: Check patient plans before providing these services to avoid write-offs.
Common Urgent Care Billing Errors and How to Prevent Denials
Denied claims cost time and money. Understanding common errors helps you prevent them. Practices that partner with a dedicated urgent care billing company often see significant reductions in denial rates because of the specialized knowledge these teams bring.
Top 10 Denial Causes in Urgent Care
| Error | Why It Happens | Prevention |
| Missing modifier 25 | Same-day E/M and procedure without modifier | Add modifier 25 to E/M code when separately identifiable service exists |
| Incorrect POS code | Using POS 11 when payer requires POS 20 | Verify payer-specific POS requirements |
| Inadequate documentation | Note does not support E/M level billed | Document HPI, exam, MDM, and clinical reasoning thoroughly |
| Eligibility errors | Wrong insurance ID, DOB, name spelling | Verify eligibility in real-time at every visit |
| Timely filing exceeded | Claim submitted after payer deadline | Submit claims same day; track aging reports |
| Unbundling violations | Billing separately what should be bundled | Use claim scrubber to catch NCCI edits |
| Medical necessity not documented | Payer disputes service was needed | Document symptoms, clinical decision-making, rationale |
| Duplicate claims | Same service billed twice | Check claim history before resubmission |
| Invalid code combinations | ICD-10 does not support CPT billed | Ensure diagnosis matches procedure |
| Missing authorization | Required prior auth not obtained | Check requirements before advanced imaging or infusions |
A/R Aging Management Protocol
Track unpaid claims by age and escalate systematically:
- 0 to 30 days: Monitor and verify submission
- 31 to 60 days: Direct payer follow-up via phone or portal
- 61 to 90 days: File formal appeal or corrected claim
- 91 to 120 days: Escalate to senior biller
- 120+ days: Evaluate for write-off or collections
Key Urgent Care Billing Metrics and Industry Benchmarks
What gets measured gets managed. Track these key performance indicators to monitor your billing health.
| Metric | Target Benchmark | Why It Matters |
| Clean Claim Rate | 95%+ | Higher rate means faster payment, less rework |
| First-Pass Resolution Rate | 90 to 95% | Claims paid on first submission |
| Days in A/R | 30 to 35 days | Lower number indicates healthier cash flow |
| Denial Rate | 5 to 10% | Lower means fewer appeals needed |
| Collection Rate | 95 to 98% | Revenue captured versus revenue billed |
| POS Collection Rate | 80 to 90% | Patient payments collected at time of service |
| Days to Bill | Under 3 days | Lag from service date to claim release |
Tip: Run month-end financial performance reports and audit denied claims periodically. Look for trends that indicate training needs or workflow problems.
Sample Urgent Care Billing Scenarios
Learning from examples makes complex concepts easier to understand. Here are common urgent care encounters with coding guidance.
Scenario 1: UTI Visit (Established Patient)
Presentation: 32-year-old female with painful urination and frequency
Services: E/M visit, urinalysis dipstick, antibiotic prescription
Coding:
- 99213 (low complexity E/M, established patient)
- 81003 (urinalysis dipstick, non-automated)
- POS: 20
- Modifier: None needed
- Commercial payer note: Add S9088 if contracted
Scenario 2: Laceration Repair Plus Unrelated Evaluation (New Patient)
Presentation: 45-year-old male with 4 cm forearm laceration; also asks about persistent cough
Services: Wound repair, chest evaluation, chest x-ray
Coding:
- 99203 with modifier 25 (new patient E/M for separate cough evaluation)
- 12002 (simple wound repair, 2.6 to 7.5 cm)
- 71046 (chest x-ray, 2 views)
- POS: 20
- Documentation note: Must clearly document cough evaluation as separately identifiable from laceration treatment
Scenario 3: Abscess Drainage (Medicare Patient)
Presentation: 68-year-old male with skin abscess on back
Services: E/M visit, incision and drainage
Coding:
- 99214 with modifier 25 (moderate complexity E/M)
- 10060 (simple I&D)
- POS: 20
- Payer note: Medicare only, no S-codes. Use G2212 if prolonged services are documented.
Scenario 4: Flu Testing with Telehealth Follow-Up
Presentation: 28-year-old female with flu symptoms; initial in-person visit, telehealth follow-up 3 days later
Visit 1 Coding:
- 99213 (established patient E/M)
- 87804 (rapid flu test)
- S9088 (if commercial payer accepts)
Visit 2 Coding:
- 99212 with modifier 95 (low complexity telehealth) OR
- 98016 (brief virtual check-in if under 5 minutes)
- POS: Visit 1 = POS 20; Visit 2 = POS 02
Does Urgent Care Bill You Later? Patient Billing Policies Explained
Many patients ask: does urgent care bill you later? Understanding how urgent care medical billing works from the patient’s perspective helps practices set clear expectations and reduces payment delays.
With Insurance
Most urgent care centers collect your copay at the time of service. The copay is the fixed amount your insurance requires you to pay for each visit.
After your visit, the urgent care submits a claim to your insurance company. The insurance processes the claim and determines how much they will pay based on your plan’s coverage.
If you have remaining costs such as coinsurance (a percentage of the bill) or a deductible balance (the amount you must pay before insurance kicks in), the urgent care center will bill you for that amount.
You typically receive this bill 2 to 6 weeks after your visit, depending on how quickly insurance processes the claim. So the answer to the question of does urgent care bill you later is yes, in most cases, a secondary statement follows once the insurer settles their portion.
Without Insurance (Self-Pay)
If you do not have insurance, many urgent care centers ask for full payment at the time of service. Self-pay rates are often lower than insured rates because there is no insurance company processing involved.
Some urgent care centers offer:
- Discounts for same-day payment
- Payment plans for larger bills
- Sliding scale fees based on income
If payment is not collected at the visit, you will receive a bill directly from the urgent care center.
Why Bills May Arrive Weeks Later
Several factors can delay your bill:
- Insurance claim processing takes 14 to 30 days on average
- Out-of-network situations require additional processing
- Coordination between primary and secondary insurance adds time
- Complex claims may require manual review
Online Payment Options
Most urgent care centers now offer convenient payment options:
- Online payment portals accessible 24/7
- Text message reminders with direct payment links
- Credit card on file programs for automatic payment
- Payment plans set up through the billing office
How Is Urgent Care Billed: A Step-by-Step Summary
Patients and providers alike often ask exactly how is urgent care billed. Here is a simplified summary:
- The patient registers and provides insurance information
- Eligibility is verified before or at the time of service
- The copay is collected at check-in
- The provider documents the visit in the EHR
- A coder assigns appropriate CPT, ICD-10, and HCPCS codes
- The claim is scrubbed for errors and submitted electronically
- The insurance company processes the claim and sends payment with an ERA
- Any remaining patient balance is billed directly to the patient
Understanding this workflow helps patients anticipate costs and helps providers identify exactly where delays or errors are occurring.
In-House vs Outsourced Urgent Care Billing Services: Which Is Right for You?
Deciding whether to handle billing internally or partner with a dedicated urgent care billing company is a significant business decision. Here is a side-by-side look at the key factors.
| Factor | In-House Billing | Outsourced Billing |
| Control | Full control over processes | Less direct oversight |
| Staffing | Must hire, train, manage billers | Vendor handles staffing |
| Cost | Salary + benefits + software + training | Percentage of collections (typically 4 to 9%) |
| Expertise | Dependent on internal knowledge | Access to urgent care billing specialists |
| Scalability | Difficult during volume spikes | Vendor scales with demand |
| Compliance Risk | Internal responsibility | Shared with vendor |
| Technology | Must purchase and maintain | Vendor provides systems |
When to Consider Outsourcing Your Urgent Care Billing Services
Consider outsourcing your billing if:
- Your denial rate consistently exceeds 10%
- Days in A/R stays above 45 days
- Staff lacks bandwidth for denial follow-up
- Frequent payer rule changes overwhelm your team
- You are opening new locations and need scalable support
Key Point: Approximately 60% of billing work happens after the initial claim submission, including follow-up, denials, appeals, and patient collections. If your team cannot keep up with post-submission tasks, revenue suffers.
Questions to Ask Potential Billing Vendors
When evaluating a prospective urgent care billing company, ask:
What is your fee structure: per claim or percentage of collections?
Do you specialize in urgent care medical billing?
What is your average clean claim rate?
What are your typical days in A/R?
How do you handle denial appeals?
What reporting and dashboards do you provide?
